FAQ

​1) Is this therapy or counselling?
No. This is a listening and emotional support service, not mental health treatment. Unlike therapy, which focuses on step by step plans and outcomes, this listening service is less clinical. Think of it like an empathetic friend who instead of sharing their own stories, is focused solely on listening to you.

The services provided are supportive and reflective in nature but do not constitute psychotherapy, psychiatric care, licensed mental health diagnosis/treatment, legal/financial advice or crisis intervention.

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2) Who is this suitable for?
Anyone of legal age above 18, who wants a safe, non-judgmental space to talk and be heard without diagnosis or advice.

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3) Is this confidential?
Yes. Sessions are private and confidential within ethical boundaries. However, confidentiality may be breached where there is a reasonable belief of imminent risk of serious harm to yourself or others or disclosure is required by applicable law or court order. Clients are prohibited from recording sessions without prior written consent.

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​4) Do I need to join the sessions with my real name?

As this service is meant to encourage openness, we do not require you to provide your real name. You may join the session with your real name, just a first or last name or a nickname for us to be able to address you. 

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5) What if I’m in crisis?
This service is not suitable for crisis situations. It is strictly not designed for individuals experiencing suicidal thoughts or self-harm ideation, severe depression or psychiatric instability, risk of harm to self or others and mental health emergencies.

If at any point it is reasonably determined that you may be in crisis, the session may be immediately terminated and you may be referred to appropriate emergency or professional services. We assume no responsibility for crisis management beyond referral to appropriate services.

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6) Do you give advice?
No advice unless explicitly requested. The focus is listening and reflection. The objective is as you share, you will feel emotionally lighter and hopefully gain more clarity.

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7) Professional Conduct & Zero-Tolerance Policy

The following behaviours are strictly prohibited during sessions and any communication related to the service:

Sexual or suggestive comments, explicit language directed at the service provider, harassment, intimidation or threatening behaviour, nudity, indecent exposure or inappropriate attire.

 

We reserve the right to refuse service at our sole discretion if a client engages in behaviour that is unsafe, inappropriate or inconsistent with the professional nature of the service.

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8) Cancellation and rescheduling

• Full payment is required at the time of booking.

• A minimum of 24 hours’ notice is required for cancellations or 12 hours' notice for rescheduling.

• Sessions cancelled or rescheduled with less than the notice time period are non-refundable.

• No-shows are non-refundable.

• Refunds will not be issued for completed sessions.